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Can I really make 1¢ a
minute calls?
Yes, you can! With PennyTalk, you can call anyone, anywhere within
the U.S. and Canada for just 1¢ a minute. International
rates start as low as 2¢ a minute. And, you can use PennyTalk
from any phone - even your cell phone. A 49¢ connection
fee applies to each connected call.
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How does PennyTalk work?
To use PennyTalk, you will need to sign up for an account. A PennyTalk
prepaid account can be opened instantly with as little as $25. You
will choose an Account Number and PIN and can start making calls
right away. As you make calls, charges are deducted from your account
balance. With each call you place, you will hear your remaining
balance. You may add funds to your account at any time or enable
the Auto Recharge option so you never have to worry about running
out of call time. At PennyTalk, we make it simple for you. Click
here to sign up.
You may use a credit card (Visa, American
Express, or MasterCard) to make your purchase.
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Can I use my PennyTalk calling
card from any phone?
You can use your calling card from any phone in the U.S. and Canada
at anytime! Your PennyTalk calling card is also the perfect traveling
partner, giving you access to savings from any phone in the U.S.!
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Can I make PennyTalk calls with
my cell phone?
Yes! You can make PennyTalk calls within the U.S. and Canada to
more than 250 countries from your cell phone! Making international calls with your cell phone is easy - please follow the dialing instructions below. The same great PennyTalk rates apply. You may, however, incur airtime charges or additional
charges depending on your cellular service plan. Consult your cellular
provider for details.
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How do I make a call from my cell phone with PennyTalk?
It is very important that you follow these instructions carefully to ensure that your call is placed using the PennyTalk network.
When making a call with PennyTalk from your cell phone, do not dial the number you are calling using your contact list. Please follow these dialing instructions:
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Dial 1-877-PENNY25 (877-736-6925) using the keypad or your contact list.
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If you do not have No-PIN Dialing for your account, when prompted enter your PennyTalk account number and PIN.
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Using the keypad, dial the phone number you wish to call. DO NOT use your contact list and DO NOT press Send, OK or Call when you finish dialing the number. (If you are dialing internationally from the U.S., dial 011+ country code + city code + local number.)
It is very important that you DO NOT press Send, OK or Call after dialing the number you are calling. If you do, this will cancel your PennyTalk call and the call will be carried and billed by your wireless service provider.
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Are the rates higher if I call
TO a cellular phone?
If you call TO a cellular phone outside of the U.S. or Canada, a
higher rate per minute may apply. Please consult the rates
for the country you are calling. If there is no cellular rate listed,
the country rate is the rate you will pay.
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Am I going to need a local access
number?
No. There are no local access numbers to remember. Instead, just
dial 1-877-PENNY-25 (1-877-736-6925) from any location in the U.S.
and Canada!
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Is there a Spanish language access
number?
Yes. If you prefer to hear the PennyTalk voice prompts and instructions in Spanish, please use the following toll-free number to access your PennyTalk service: 1-866-320-3075.
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Are there any additional
charges?
With PennyTalk, there are no hidden charges. There is a 49¢
connection fee which is charged at the time each call is made and
answer supervision is received. There is also a 99¢ monthly
service fee that applies to all accounts and is charged on each
monthly anniversary of activation. Calls made from Alaska are billed
an additional 10¢ per minute. Surcharges may apply for calls
made from a cellular phone. A 90¢ payphone operator recovery
fee will be charged on calls made from payphones.
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Can I make PennyTalk
calls right away?
Yes, you can! You will have a minimum $3.00 balance available for
calls until your credit card is verified. Your full balance will
be available for calls within 2 business days. You will receive
an e-mail notice when verification is complete. You will also receive
a PennyTalk card in the mail in about 7 days.
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Can I use PennyTalk to
make calls while I am outside of the U.S.?
Yes. In addition to making calls from the United States, you can
use PennyTalk from Canada, Puerto Rico, the U.S. Virgin Islands,
and Guam for no additional charge. (Calls made from Alaska will
incur a $0.10 per minute surcharge; calls made from Canada are charged
in U.S. dollars.)
You can also use PennyTalk from over 30 countries
around the world with our toll-free
international access numbers. Our standard connection fee applies.
(If you are calling from a hotel, please check that the access number
is considered toll-free by the hotel.)
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What is an international
access number?
PennyTalk toll-free international access numbers allow you to make
calls from over 30 countries around the world. Click
here for a complete list of countries and access numbers.
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What is the PennyTalk
satisfaction guarantee?
If you are not satisfied with the service you receive from PennyTalk,
we will refund any unused balance remaining in your account.
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What Enhanced Services
does PennyTalk offer?
The PennyTalk calling card gives you access to up-to-the-minute news, sports scores, general sports, weather, and operator assistance. To use this service
from your phone, press *5 when prompted to "enter the number
you wish to dial." You will then hear a list of menu options
from which to choose. You will be charged on a per-minute basis
as if you were calling the U.S., plus a 49¢ connection fee.
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Can PennyTalk be used
for faxing?
Yes. You can use PennyTalk to send faxes. Follow the dialing instructions
and when prompted for the number you wish to call, enter the recipient's fax
number. Then press Send or Start on your fax machine once
the call connects.
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Can I use my relative's credit
card to purchase a PennyTalk calling card?
If you wish to use your relative's credit card, the credit card
holder must fax us a letter with their signature authorizing you
to use their credit card along with a copy of their credit card
statement showing their first and last name, billing address, and
credit card number. They should name you in the authorization letter.
Please fax the letter to the Customer Service Department at 1-443-705-0709.
Once we receive the authorization letter we will do a bank check
to verify the credit card holder and will place the funds in your
account.
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How do I retrieve my
Account Number or PIN?
If you forget your account login information, we can automatically
send it to the e-mail address you used when you set up your account.
Click here to retrieve your account information.
You can also retrieve your Account Number or PIN
by contacting PennyTalk Customer Service. The contact information
is listed below.
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Customer Service
How do I contact Customer Service?
For rate inquiries, fees or support, please call, fax, email, or
write our Customer Service team:
Phone: 1-888-311-8360
Fax: 1-212-412-9038
Send an email
Mailing Address:
PennyTalk - Billing Dept.
520 Broad Street
14th Floor
Newark, NJ 07102
U.S.A.
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Advanced
Features: No-PIN Dialing
How do I register a phone number for No-PIN
Dialing?
There are three ways to register a phone number for No-PIN Dialing:
- Online: You can add, change, and delete
your No-PIN settings in the No-PIN
Settings section of our online account center.
- From your phone: Dial your access number
from the phone you would like to register, enter your account
number and PIN, then press *2. You have successfully registered
your phone for No-PIN Dialing.
- Customer Service: If you experienced difficulty registering
phone numbers for No-PIN Dialing, you may call our Customer Service
team for assistance.
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How do I remove a phone
number from No-PIN Dialing?
There are two ways to remove a phone number from No-PIN Dialing:
- Online: You can delete, add, and change
your No-PIN settings in the No-PIN
Settings section of our online account center.
- From your phone: Dial your access number
from the phone that is already registered for No-PIN Dialing,
then press *7. The phone will no longer be registered for No-PIN
Dialing.
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How do I determine the
account number associated with a phone number that I have registered
for No-PIN Dialing?
Dial your access number from a phone that is registered for No-PIN
Dialing, then press *6. The PennyTalk account number associated
with the phone number will be read to you.
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